Telephone
AT &T Telephone Co.
1-800-222-0300
www.customerservice.att.com
Natural Gas
Kansas Gas Service
1-800-794-4780
www.kansasgasservice.com
Cable Television
Cox Communications
(316) 262-0661
www.cox.com
Electric, Water and Sewer Services
City of Mulvane
211 N. Second
(316) 777-1143
cityof@mulvanekansas.com
NOTE: The City of Mulvane provides the electric, water and sewer within the city limits of Mulvane. Trash service is an individual contracted service under Trash Service under City Services.
SCHEDULE OF UTILITY BILLS: The City of Mulvane's utility bills are mailed out on the 25th of each month. Utility bills are due by the 5th of the month. Late notices are mailed on the 10th of the month to all unpaid utility customers. On the 20th of the month all utility customers must pay their utility bill by 1:00 p.m. or are subject to being disconnected for non-payment.
ATTENTION CITY OF MULVANE UTILITY CUSTOMERS:
When paying utility bills in person please bring your entire bill for proper credit and a stamped receipt will be returned to you. When mailing or putting bills in the drop box please attach the small portion of your utility stub with check with account number for proper credit and reference.
PAYMENT OF UTILITY BILLS ARE DUE BY THE 5TH OF THE MONTH TO AVOID PENALTY. A 5% penalty is assessed to bills paid after the 5th of the month.
SHUT-OFF FOR NON-PAYMENT OF CITY OF MULVANE UTILITY BILLS IS THE - 20TH - OF THE MONTH AT 1:00 P.M. ALL UTILITY PAYMENTS MUST BE PAID OR ARE SUBJECT TO BEING SHUT-OFF FOR NON-PAYMENT AND ADDITIONAL DEPOSITS MAY RESULT.
If a utility customer is shut-off for non-payment of the utility bill they must come to the Mulvane City Building and pay their past due utility bill along with a reconnect charge to have utilities restored.
In the event a customer has had service shut-off twice in a twelve-month period, upon the second shut-off, an additional deposit is assessed which is $100.00 for electric and $50.00 for water. This deposit must be paid in addition to any other charges and delinquent utility bills prior to services being restored. Contact the Mulvane City Building between 8-5 for questions or information on the electric, water or sewer at 777-1143. For after hours utility service, please call the Mulvane Police Department non-emergency number at 777-4262.
ARRANGEMENT OPTION: The City of Mulvane offers an arrangement book for customers unable to pay their utility bill by the 20th of the month. A customer must come to the city building to make an arrangement or have someone fill out the arrangement book for them to extend the time of their utility bill. An arrangement allows customers to have until the 1st of the next month to pay their utility bill. An arrangement can only be signed in the city office until 5:00 p.m. on the 19th. A copy of the arrangement will be given to the customer for a reminder that they are responsible to pay the bill on the 1st of the month.
The arrangement book is taken to the police department on the evening of the 19th for customers to sign until 8:00 a.m. on the 20th. No arrangements may be made on the 20th of the month per city ordinance. If the 19th and 20th fall on a weekend the arrangement book will be in the police department to sign over the weekend and cut offs will be done on the following Monday at 1:00 p.m. Call the city office at 777-1143 for questions concerning the arrangement book.
UTILITY RATES
Water rates: $5.25 for the monthly minumum rate and $4.94 for each gallon of water used.
Sewer rates: $21.00 customer charge, $5.25 per 1,000 gallons, average sewer charge based on water usage during Dec., Jan., & Feb. The city average is 4,000 gallons.
Electric rates: - $5.45 customer charge, .0686 per kw, summer rates are from June thru Sept., first 500 kw are based on $.0686 per kw and $.0786 thereafter. A fuel adjustment fee is included in the electric charge which changes monthly according to what the consumer fee is for purchasing electricity.
A 5% incremental charge is included on the electric, water and sewer portions of the utility bill.
AUTOMATIC BILL PAYMENT
Automatic Bill Payment is now available to our customers. This is a program that will allow for automatic payment of the customer's utility bill through their bank. Payment can be deducted from their Checking or Savings account. The customer will continue to receive a bill so they will know how much will be deducted from their account. The bill will advise the customer not to pay, that it has been sent to their bank. All payments will be deducted from the customer's account on the 5th of the each month. If customer does not have the funds available on the 5th of the month, a $30.00 service fee will be charged and customer will be taken off the Automatic Bill Payment Plan for 1 year.
To qualify for this service, a customer must have at least 12 months of service with the city. If at any time the account shows insufficient, the customer will be charged an insufficient check charge, be dropped from the program, and be required to pay by cash or money order for the next year. After which, they can reapply.
Sign up forms for ACH payment (Automatic Bill Payment) are available at the Mulvane City Building, 211 N. Second. The city will need a voided check with customer's current information.
LEVEL BILLING GUIDELINES
IMPORTANT – PLEASE READ
1. The customer must have at least a 12 month history established at one residence before being eligible.
2. The customer shall have a good 12 month payment record (payment must be received on or before the 5th due date) as determined by the City Administrator before being eligible for level billing.
3. The customer shall pay the bill by the 5th due date each month to remain on the program.
4. Customers can make additional payments at any time if they feel their account is getting behind.
5. Any additional payments received, will be determined as extra payments. It will not be considered as payment for the next month. The level payment amount must be received EACH month, on or before the due date, regardless of extra payments made.
6. If the customer pays the bill late, they will be automatically dropped from the program by the City, and the penalty shall apply. The customer will be required to bring their account up to date at that time. Any accounts not paid are subject to disconnect if the necessary arrangements for payment has not been made.
7. The customer shall remain on the program for the entire year, (unless taken off for late payment by the City.)
8. At the end of December, the customer shall bring his/her current balance up to date. The customer shall increase or decrease their payment to have a -0- balance. Any credit balance will be carried forward on the next billing.
9. The level billing will continue until a customer chooses to cancel by coming in and signing a cancellation of level billing at the city building.
10. Sign-up times for level billing are at anytime a customer has 12-month of service with the City of Mulvane with no late payments. Notification to customers with their level payment amount will be sent to them prior to taking it out on the next bill.
11. Methods of payment: In person, Drive-up window, Drop box, Mail, Automatic bank draft, Credit/Debit card (in person or by phone). Please include your payment stub for proper credit. If you are paying by phone you will need to indicate you are on level payment, so the correct amount will be applied.
Jan. 2007
(Forms for Level Billing are available at the Mulvane City Building at 211 N. Second.)
